Effective Date: June 22, 2025

Welcome to Bangle Bliss. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By using our website or placing an order, you agree to these Terms in full.

Please read them carefully before ordering.

1. Who We Are

Bangle Bliss is a small, handcrafted accessory business based in Malawi. We specialize in custom bangles and related items.

While we are not formally registered as a business entity, we operate ethically and professionally to provide the best possible customer experience.

2. Products and Descriptions

We make every effort to display products (colors, materials, accessories) as accurately as possible.

• Handmade Products: Slight variations may occur due to the nature of handcrafted items.
• Customization Requests:We allow personalization (color, text, ornaments). These are fulfilled based on the information you submit during your order.

You are responsible for double-checking any custom inputs (names, spelling, design preferences) before submitting your order.

3. Orders and Payments

All orders are currently processed through WhatsApp. When you click "Order via WhatsApp," your item and preferences are sent to us for confirmation.

You’ll receive a confirmation message, total price (including delivery if needed), and estimated processing time before finalizing your order.

• Payment Method:Mobile money or cash, confirmed during order chat
• Order Confirmation: Your order is only confirmed after we respond and acknowledge it on WhatsApp

Please show your proof of payment after your payement has been made through mobile money

4. Delivery and Pickup

Currently, we operate in MUST and deliveries can only be made to Blantyre during weekends if an order is made before the end of Wednesday. Transporation costs will be discussed.

5. Refunds and Returns

Due to the handmade and custom nature of our products, we do not offer refunds or returns, except in the following cases:

• You received the wrong item
• The product was damaged during delivery
• The item was significantly different from what was agreed

To request a return or correction, you must:

• Notify us within 24 Hours of receiving your item
• Provide clear photos of the issue

We’ll either replace the item or offer store credit if your case is valid.

6. Customer Conduct

By using our site or services, you agree to:

• Not misuse our website or impersonate others
• Communicate respectfully
• Provide accurate information when placing an order

We reserve the right to refuse service to anyone who violates these standards.

7. Intellectual Property

All photos, product designs, logos, and text on this site are the intellectual property of Bangle Bliss unless otherwise stated.

You may not copy, reuse, or resell our content or designs without written permission.

8. Limitation of Liability

We do our best to deliver great service, but we are not liable for:

• Delays caused by third-party delivery services
• Mistakes in orders caused by incorrect information submitted by customers
• Technical errors on the site (if any occur)

9. Changes to These Terms

We may update these Terms occasionally. Continued use of the site or placing orders after updates means you accept the new version.

10. Contact

If you have questions about these Terms, contact us at 0998 37 18 50